Welcome to Brusselstraat

Your home has been under Holland2Stay management as of September 1. We're glad to have you as part of our community and want to make sure you know exactly how we work, how to reach us, and what you can expect from us. 

Our team is ready for you! 

About Brusselstraat

Brusselstraat is a great spot to kick off your Haarlem adventure. 

• Your new home is semi-furnished, so you need to move your own furniture. Flooring, curtains, and lights are included, handy!

Facilities at Brusselstraat

• Parking
  Got a car? You can park your four wheels at Brusselstraat. You can park your car for free.
  
  
• Bike shed
  Park your trusty two-wheeler in the facility in your building (at your own risk). Park your bike properly – wrongly parked bikes will be removed without further notice.
  

How to get in?

During your check-in, we’ll provide you with 2 keys for the main entrance, 2 keys for your home, and 1 key for your mailbox.

Have you got friends coming over? You can open the door for your guests via the intercom. 

Are you locked out, or have you lost your keys? Don’t panic. Give us a call, so we can help you or refer you to a locksmith. Keep in mind that costs are involved (see our FAQ).

Arrange your utilities

You need to arrange your utilities yourself. Arrange these on time (3 days after moving in at the latest), so you won’t sit in the dark.

• Contact Vattenfall to arrange your heating contract.
• Contact Cleanenergy to arrange your energy contract.
  
• Contact Ziggo to arrange your internet and television contract.
  
• You're free to choose an energy and heating company and internet provider of your choice. 

You must pay for water consumption and water board levies yourself. PWN is the water supplier in Haarlem. PWN also collects taxes for using and cleaning the water system. You'll automatically receive details about costs, invoices, and meter readings from PWN

Heating

• When it gets colder, you can warm up your home with floor heating. A thermostat controls the heating. We’d recommend you keep the temperature steady for your comfort and energy consumption. If you like your room at 20 degrees, set your thermostat to 17 to 20 degrees when you go out during the day, and to 10 to 15 degrees if you go away for the weekend or longer. Keep in mind that the maximum air temperature will be between 21 and 24 degrees.

Waste disposal

Keep your new home nice and clean. The municipality is responsible for collecting the waste in your city. You pay once a year for the collection and processing of waste through municipal waste charges. Read everything about recycling your waste here.

We don’t want any furry friends in or around the building, so don’t leave any garbage in the common areas, the corridors, the street, or next to the containers. Those who won’t comply can be fined. If an underground container is full or not working, don’t place your waste next to the container. You can get a fine.

Repair & maintenance

As a tenant, you are responsible for the day-to-day maintenance of your home. This includes keeping your home clean, replacing a light bulb, or fixing a leaking tap washer. Want to know exactly what you’re responsible for? Check the Dutch government’s “Besluit kleine herstellingen”.

If you need assistance, you can submit a repair request through your account. We will then contact you to see how we can best help.

For emergencies, such as a serious leak, you can call us at +31 85 130 55 00. Outside office hours, you will automatically be redirected to our emergency number, which is available 24/7.

Good to check 

• Registration at the municipality
  You’ll need to register your new address via the website of the municipality within 5 days after moving. Be sure to select the right address (check the first page of your rental agreement). Moving from abroad? Then you must schedule an appointment to register at the City Hall within 5 days after moving. Take your passport or ID and your signed rental agreement. After you’ve registered, you can open a Dutch bank account.
  
  
• Housing allowance
  There’s a good chance that you’re entitled to receive a housing allowance from the Dutch government. Housing allowance makes your rent more affordable. More details can be found here.
  
  
• Arrange your insurances
  Get the right cover to protect you and your home in case something goes wrong. We’d recommend you take out household contents and personal liability insurance. If you want, you can arrange your insurance via our webshop.
  

Other things to note 

• Rent collection
  We’ll automatically collect the monthly rent via direct debit on the last working day of the month prior to the month to be paid. For example, in June, we’ll withdraw the rent for the month of July.
  
  
• Service cost settlement
  

  In your monthly rent, an advance payment for shared service costs (cleaning and heating of common areas, window cleaning) is included. These are costs shared among all residents in the building, based on your share of actual usage. Every July, we send you a settlement statement for the previous year, showing the actual shared service costs and usage.

  If you paid more than your share of the actual costs, we'll refund the difference. If you paid less than your share, you'll need to pay the extra costs.

  
  
• Keep your contact details up to date
  It’s important to keep your personal details up to date in your account, so we can contact you. Notify us if your phone number or email address changes.
  
  
• Prevent burglaries
  Don’t give burglars the chance to enter your home. Always lock your front door and windows, even if you’re just going to the laundry room or your mailbox. Close the general entrance doors behind you when entering or exiting the building. Don’t open the door to strangers. Do you see anything suspicious in or around the building? Call the police (0900 88 44) and let us know. 

Questions?

Are you looking for a quick answer? The best option is to check out our FAQ. Need some extra help? Contact us via a support ticket, email ([email protected]), or phone (+31 85 130 55 00). Or make your way to our local office at Europahuis (James Wattstraat 77-S4 in Amsterdam). We're here from 09:00 - 17:30, Monday to Friday, and want to help you make the most out of your stay!